Frequently Asked Questions
Please see our most commonly asked questions below!
We recommend that you rub a few drops around in your hands and then run the oil through your hair from root to tip, without applying directly to your scalp.
Either let your hair dry after washing then apply a few drops, or you can apply directly to dry hair to help prevent the appearance of frizz. A little goes a long way!
Yes! Ultimately you can use your oil however you like. The ingredients are all natural and Lush Locks contains beautiful, light oils so it would be great for any use on your hair or skin. Avoid contact with your eyes.
Of course, we've completely avoided all artificial colours & flavours and our products will never contain any synthetic perfumes, etc. The beautiful smell is a result of our essentail oil blend!
Essential oils only make up a small amount of the total blend, but it should still smell pleasant for a few hours after you've applied the oil. The strongest, longest lasting scent is Geranium Rose 🌹
No! These natural ingredients are great for all hair types - including oily hair! Applying a few drops of the serum to oily hair will help to restore your natural balance. If you're using the oil as a 'hair mask' then you may find it easier to wash out if you apply shampoo before attempting to wash.
Shipping & Returns
All Shipping is free! We currently only ship to the UK and dispatch all of these orders using Royal Mail 1st Class.
It will typically take 1-3 business days to receive your order. We dispatch within 1 business day and Royal Mail aims to deliver within 1-2 business days (including Saturday).
We aim to dispatch within 1 business day (you'll receive an email confirming that your parcel has been shipped) and send all of our parcels using Royal Mail 1st Class. Royal Mail aim to deliver next day but can take up to 2 business days, including Saturdays.
In total you should expect your parcel within 1-3 business days.
As our products are all tamper-evident cosmetics products we do not accept returns. However, we will refund orders up to 30 days after they've been placed, where reasonable - in cases where our products haven't lived up to your expectations.
Our full refund policy is available here.